Purchase Policy

    Last updated: March 21, 2025


    1. Introduction

    To ensure transparency and customer satisfaction, Tooliz implements a clear and flexible purchase policy. Our dedicated customer support team is always ready to assist you before, during, and after your purchase.

    As soon as we receive your service registration or support request, we will promptly reach out via phone or email to provide further instructions and assistance.


    2. Payment Model

    2.1 "Prepaid – Pay-as-you-go" Billing System

    Tooliz operates on a prepaid pay-as-you-go model, meaning:

    • No monthly subscription fees

    • No long-term contracts

    • You only pay for what you actually use

    This model allows users to maintain full control over spending based on real consumption.

    2.2 Supported Payment Methods

    Tooliz supports multiple secure payment options:

    • Bank transfer

    • Credit/debit card

    • Popular e-wallets (e.g., Momo, ZaloPay)

    • Other online payment gateways

    Detailed payment instructions will be provided during the top-up process.


    3. Service Activation

    Once your payment is successfully processed:

    • Your account balance will be updated within 5 minutes

    • You can immediately access and start using Tooliz services

    Please note: Tooliz is not responsible for payment delays caused by third-party providers (banks, wallets, etc.).


    4. Account & Balance Management

    You can manage and monitor your Tooliz account through your personal dashboard:

    • View current balance and transaction history

    • Track usage metrics

    • Receive low-balance alerts

    • Top up your balance at any time to avoid service interruption


    5. Notification Policy

    Tooliz will send important email notifications when:

    • Your account balance is running low

    • A top-up transaction is successfully completed

    • There are major service updates or changes to policies

    • New features or promotional campaigns are launched

    It is the user's responsibility to check emails regularly to stay informed.


    6. Refund Policy

    Tooliz maintains a strict no-refund policy, as our services operate on a pay-as-you-go basis. Once funds are added to your account, they are non-refundable.

    In the rare event of a system error that prevents you from accessing services you have paid for, Tooliz may consider issuing compensation in the form of additional credit, based on internal review and discretion.


    7. Customer Support

    Tooliz provides prompt and professional support via:

    Our support team is available to help with:

    • Payment inquiries

    • Service usage guidance

    • Technical issues related to the platform


    8. Policy Changes

    Tooliz reserves the right to update or modify this Purchase Policy at any time, without prior notice. Any significant changes will be communicated via our website or email notifications.

    Your continued use of Tooliz after such updates constitutes acceptance of the revised policy.


    This policy is effective as of March 21, 2025